Events & Programmes
Seminar on "Mobile phones"
Supplies and Consumer Protection Department, which is
the nodal department to look after the welfare of the
consumers, conducted a seminar on the issue under the
caption "TELECOM SERVICES – CONCERNS OF
CONSUMERS" at Chennai on 21.06.2007 wherein the
Officials from all service providers under telecom
services participated alongwith consumer activists from
voluntary consumer organizations, besides Advisor (
Quality of Service ) from Telecom Regulatory Authority
of India, (TRAI), New Delhi.
Seminar was conducted as three sessions. After the three
sessions was over, the recommendations have been
summarized as follows:
service providers of Telecom services have to
develop additional infrastructure facilities on the
basis of increase in number of connections in order
to avoid call drops / non connectivity due to
separate vigilance cell to be established by TRAI in
every circle to have a close monitoring of the
activities of all service providers. The said cell
should have sufficient powers to enforce besides
should have powers to impose penalty over the
service providers for any violation of code.
service provider has to appoint a Consumer Grievance
Officer or Nodal Officer to look after the consumer
complaints in line with the directives of TRAI. The
officer so appointed should be easily accessible
besides his / her address with telephone number to
be publicised through media and web site.
and all service providers including private sector
service providers have to conduct periodical
meetings with Consumer Groups / Consumers so as to
take note of the grievances / suggestions relating
to Telecom Services
above recommendations have been sent to concerned
authorities for necessary action.